What do I do if my goods are damaged?

In the unlikely event that your goods arrive damaged, we will be able to supply you with a pre-paid returns label and a replacement form, when you have received these we do require you complete the replacement form and return all goods received in the package. It is strongly recommended that you obtain and retain a certificate of postage for all returned items (provided free of charge by the Post Office).  The package will be inspected upon receipt and we will then supply you with a replacement within 28 days.

To arrange for this service please contact our Customer Experience team on 0330 024 1001

Still need help? Contact Us Contact Us